Postman
SaaS · Bengaluru
Customer Success Manager
14–20 LPABengaluru · HybridFull Time3–5 Years
Posted 3 days ago36 applicantsApply by 21 Jan 1970
About the Company
Postman is the world's leading API platform, used by more than 30 million developers and 500,000 organizations to build, test, and ship APIs faster.
About the Role
You'll be the strategic partner for a portfolio of mid-market and enterprise customers, driving adoption, retention and expansion.
Own customer outcomes for our growing book of enterprise accounts.
What You'll Do
- Own a book of 30–50 enterprise customers
- Drive adoption and renewal
- Run executive business reviews
- Partner with sales on expansion
- Be the voice of the customer internally
- Build success playbooks
What We're Looking For
Must have
- 3+ years in customer success at SaaS
- Comfortable talking to technical buyers
- Strong written and verbal English
Good to have
- Developer-tools background
- Experience in APAC accounts
Customer SuccessSaaSCommunicationOnboarding
Perks & Benefits
💊
Health Insurance
Self + family coverage
📚
₹50k Learning Budget
Books, courses, conferences
🏠
WFH Flexibility
Hybrid or remote options
🎯
Performance Bonuses
Tied to outcomes
🍔
Free Meals
Or food stipend at office
🚗
Cab Facility
Late-night drop home
Hiring Process
- 1
Application Review
3-5 daysOur team reviews your application.
- 2
HR Screening Call
30 minInitial chat about your background and motivations.
- 3
Technical Round
90 minDeep-dive on skills relevant to the role.
- 4
Final Interview
45 minCulture fit and conversation with the hiring manager.
- 5
Offer Letter
2-3 daysWe extend an offer and finalize the details.
Frequently Asked Questions
Direct employer — no third party
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